Frequently Asked Questions:

Do you offer discounts?

If you are a first-time customer, you may use "FIRSTORDER" to receive 10% off your purchase.

If you will be purchasing more than 10 (ten) closet rods with us, you will receive an automatic discount at checkout.

What is your return policy?

We have a 30-day return policy for items in their original packaging, unopened, unaltered, and unused.

All returns and exchanges will be subject to return shipping charges. 

Returns may be subject to a restocking fee. Please review our return policy:

Are the rod supports included with the closet rods?

No, all of our items are sold à la carte:

  • Closet Rods include one closet rod.
  • End Supports include two end supports: The Round will come with one open and one closed support. The oval will come with two open supports.
  • Center Supports include one center support.

What size closet rods do you offer?

We currently offer eight standard sizes:
17 3/4"
23 3/4"
29 3/4"
35 3/4"
47 15/16"
We also offer a custom cutting service to better serve our customers who need a custom length.

What finishes do you offer?

Our closet rods are available in:

  • Matte Black
  • Matte Brass
  • Matte Nickel
  • Matte Aluminum
  • Oil-Rubbed Bronze
  • White
  • Polished Chrome

When will my item(s) ship?

We process all standard length closet rods and supports within 2-7 business days.

Custom length closet rods may take 5-10 business days for processing. Your expected processing time will be displayed at checkout.

We ship via UPS ground, unless otherwise indicated upon checkout.

If an item is backordered, your shipment will be processed when our inventory is restocked. Please reach out to us if you need an update on backordered items.

We offer expedited fulfillment and expedited transit times upon request. If you need your order expedited, please reach out to our team for a quote on these services.

How do I measure for the correct size closet rod?

  • Measure the finished space where you will be placing the closet rod.
  • Deduct for the end supports.

The Closet Rod Company's end supports will add 1/4" to the finished space.


  • Finished space measurement equals 30"
  • Deduct 1/4" for the end supports
  • Order a 29 3/4" closet rod.
    *This example is only good for supports ordered through The Closet Rod Company.

    *Remember: Only install end supports into wood.

Can the closet rods be cut to size on site?

Yes, our closet rods can be cut to size on-site. We suggest using a hacksaw to cut the closet rods, followed by smoothing the ends with a bit of sandpaper for a clean finish.
If you are uncomfortable cutting the closet rods, we do offer a custom cutting service.

May I cancel my order?

Due to the way our items are fulfilled, we accept cancelations within 2 hours of order placement. To cancel your order within the 2-hour window, please email our team.

What is the weight capacity of your closet rods?

6' Oval Closet Rod
Anodized Aluminum: up to 45lb
Steel: up to 50lb

6' Round Closet Rod\
Anodized Aluminum: up to 75lb
Steel: up to 170lb

Center supports are always recommended for closet rods over 4' in length.